Please inform me of any changes in your pet's health or temperament or your personal details to allow me to continue to provide a service tailored to your pet's needs.

 

YOUR PET'S HEALTH AND WELFARE

Whilst your pet is in my care its health and welfare are my primary concern. It will only ever be groomed according to its tolerance of the process. If your pet is fearful of any of the procedures employed during grooming, a workaround or alternative will be employed. Occasionally during grooming a pre-existing condition may be discovered which you may not have been aware of. I will notify you of this so that you can seek veterinary advice. Although extremely unlikely, accidents can happen during grooming. In the event of an accident or serious medical issue arising during your pet's groom you authorise me to seek emergency veterinary treatment.

 

GROOM FEEDBACK

You will be given feedback after every groom. If you have any queries or need further clarification, please just ask or contact me at a later stage. If you are dissatisfied with any aspect of your pet's groom please let me know before you leave. Reasonable requests to alter the trim will be dealt with immediately or changes noted for the next groom. I am more than happy to disclose any details of your pet's groom or advise you about how best to care for your pet's coat.

 

PRICING

Starting prices are for pets:

• That are used to being professionally groomed on a regular schedule (a MINIMUM of once per season, 4 times per year depending on breed)

• Whose coats are well maintained between professional grooms (kept tangle, knot & matt free by regular brushing or combing)

You can reasonably expect to pay more than the starting price for:

• Matted, poorly maintained &/or overgrown coats

• Pets which are difficult to manage or uncooperative during grooming

• Overweight pets or oversized for the breed standard

• Timid, anxious or nervous pets, which require frequent breaks & may need special handling

These take more time, labour &/or product. The costs are passed on to you.

If I am unable to complete a groom due to behavioural problems or aggression you will be charged the starting price of the groom. All costs are payable in full at the time you collect your pet.

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FLEAS

In case fleas are found on a dog, a flea shampoo will be used to kill alive fleas and an extra £15 fee will be added to the total price of any service. This is to cover the cost of de-fleaing the salon. 

 

PHOTOGRAPHS

Your pet may be photographed before, during or after its groom. Photographs may be used in or on any The Barkies advertising or social media platform. Please let me know if you prefer your pet not to be photographed.

 

TIME KEEPING

Please be punctual. I work by appointment only; the appointment slot allocated for your pet/pets groom has been booked at your request, a no-show is lost income. I also offer a free appointment reminder; by text or email. Just tell me your preference.

 

CANCELLING YOUR DOG'S APPOINTMENT

I respectfully request 24 hours' notice if you need to cancel your pet's appointment. The slot can then be rebooked out.

 

NO-SHOWS & LATE CANCELLATIONS (of less 24hrs notice)

A fee of 100% of your usual groom price will be levied for missed appointments and late cancellations. A non-refundable deposit of the starting price of the groom will be levied to secure a new appointment slot. If you incur any of the above-mentioned fees, they are payable in full before booking your pet's next appointment.

 

NEGLECTED & MATTED COATS

In the event that your pet's coat needs to be clipped down to release it from matting or coat neglect, The Barkies salon, its owner and operator are not liable for any post-grooming effects of this procedure, which is not without risk.

Any humane de-matting will be undertaken solely at my discretion, in compliance with The Animal Welfare Act 2006 (clause 5 - Animals are to be protected from pain, injury and suffering). De- matting during a routine groom is limited to a maximum of 15 minutes and is only possible if the matting is minimal. For severely matted coats where de-matting isn't possible, the only humane way to deal with this will be to completely clip off the coat.

 

 

You must inform me prior to grooming if your dog has ever bitten or displayed aggression. Failure to disclose this information may result in refusal of further services.

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When you book an appointment with The Barkies you are agreeing with all of the above terms & conditions.